Lexcel Client Care Toolkit, by The Law Society

Lexcel Client Care Toolkit, by The Law Society

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Lexcel Client Care Toolkit, by The Law Society

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Save time and money by creating your own client care policies using the templates in this invaluable toolkit. They offer a fast and straightforward way to draw up bespoke policies tailored to your firm's needs. The Lexcel Client Care Toolkit contains a range of template client care policies to help you achieve best practice (with or without Lexcel accreditation). The third edition of this popular toolkit has been comprehensively revised and updated to include: * a completely revised and expanded chapter on delivering and improving client care * revised client care standard letter paragraphs for conveyancing, employment, litigation and family * a new chapter on SRA and Lexcel 6 compliance * new sections on equality and diversity and a checklist for delivering accessible services * a new chapter on SRA competences for client care. In addition it includes new information on how to manage client services, processes and compliance with practical checklists and suggested standard paragraphs, as well as guidance on how to create a culture to improve client relationships in both the short and long term. All of the documents are provided on the book's accompanying CD-ROM, enabling you to customise them as needed.

Lexcel Client Care Toolkit, by The Law Society

• Published on: 2015-10-12
• Original language: English
• Dimensions: 6.93" h x .51" w x 9.69" l, .57 pounds
• Binding: Paperback
• 120 pages

Lexcel Client Care Toolkit, by The Law Society

Review 'The aptly named Toolkit is a treasure trove of template documents - By adapting them to the specific needs of your firm, you can save considerable time, and money - which could mean reduced workloads for your and your staff and certainly, happier clients - Here is a straightforward, easy to use resource designed to help you run your practice even more efficiently and cost-effectively in compliance with expected standards - a vital and certainly a most practical addition to any law library for guidance on how to manage your clients.' Phillip Taylor, Richmond Green Chambers

Where to Download Lexcel Client Care Toolkit, by The Law Society

Most helpful customer reviews

0 of 0 people found the following review helpful. So, you're managing your practice admirably... By Phillip Taylor MBE BUT ARE YOU MANAGING YOUR CLIENTS?An appreciation by Phillip Taylor MBE and Elizabeth Taylor of Richmond Green ChambersLaw being a people business, or essentially, a people-with-problems business, client care and the policies which govern it are essential to the work you do as a solicitor. Furthermore, good client care procedures are required for compliance with the Solicitors' Code of Conduct 2007. The Law Society has therefore published its latest helpful offering useful for solicitors and public access barristers: the Lexcel Client Care Toolkit, which we believe could take much of the stress and strain out of the day to day running of your practice.The aptly named Toolkit is a treasure trove of template documents -- policies, procedures, pro-formas and standard letters -- each with the appropriate wording for implementing policies related to your client care obligations. Rest assured that as Lexcel is the Law Society's practice management standard, the policies therein meet the most rigorous standards of management and customer care. By adapting them to the specific needs of your firm, you can save considerable time, and money - which could mean reduced workloads for you and your staff and certainly, happier clients. The accompanying CD ROM allows you to customize such documents as needed.Practical rather than theoretical, the contents of this useful volume include a quality policy...a client care policy...an equality and diversity policy...an equal opportunities monitoring form...and an internal complaints handling procedure -- all Lexcel requirements.Here is a straightforward, easy to use resource designed to help you run your practice even more efficiently and cost-effectively in compliance with expected standards - a vital and certainly a most practical addition to any law library for guidance on how to manage your clients.

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Lexcel Client Care Toolkit, by The Law Society

Lexcel Client Care Toolkit, by The Law Society

Lexcel Client Care Toolkit, by The Law Society

Lexcel Client Care Toolkit, by The Law Society